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The Edge, a midsize crossover sport utility vehicle under the Ford
marquee, has become controversial not only for of its distinctive
appeal but due to last year’s delay in scheduled delivery to
dealerships. According to the Ford Motor Corp., the delay was triggered
by last minute supplier concerns, stubborn weather that includes ice
storms in Texas, and other quality issues. The Ford Edge was finally
delivered on December instead of the scheduled early part of November. The
CUV from Ford is off to a nice start, with January's first full-month
sales greater than those of the Ford Fusion sedan which is the big hit
of Ford’s last year’s. Moreover, the automaker expects to yield more
sales this February. Ford knows that one wrong move in these
crucial phase of its turnaround plan could cost the company its future.
This is why the automaker was obviously vigilant with the production
and delivery of its two new crossovers - the Ford Edge and the Lincoln
MKX. According to Ford, about 10 percent of Ford dealers still
have not received their first batch of Ford Edge units. The company
added that all of them will receive their initial allotment by the end
of this month. Smaller Lincoln dealers will have to wait longer for
their Lincoln MKX orders though. This is because the company intends to
build up inventories at high-volume dealers in major metropolitan areas
first. Sources familiar to the delay issues said that the
automaker discovered a minor quality issue with the ball bearings in
the rear axle that prompted a last-minute redesign. As a result, some
of those who had pre-ordered the ford Edge did not get it on the
scheduled time. "It's never easy to launch anything in the middle
of winter, but we've been working real hard to get units out with the
right quality," Ford spokesman Jim Cain said. "We've got a lot of
problems that are good ones to have." But dealers still waiting
for the new crossovers felt the other way around. Randy Fuller, the
owner of Pinetop Motors in Lakeside, Ariz., did not receive his first
Edge until three weeks ago and has been unable to get additional models
notwithstanding having customers waiting for them. All of those
purchasers want the 18-inch rims, and that automaker has yet to fill
those orders. But Fuller said such delays are not unusual in any
launch. "It usually takes about six months to catch up," he said. Despite
the delay, the Ford Edge still yields increasing demand. Bob Jamison,
the owner of James Ford in rural Half Moon Bay, Calif., normally sells
mostly pickups and vans. He has already received two Ford Edge units
and has sold both of them already. "It's the best vehicle Ford has had
in awhile," Jamison said. "We're extremely happy with them and look
forward to getting some more and selling them." Nonetheless, a
number of dealings are lamenting foul. "Someone ends up waiting, and
it's usually the little guy," said Michell Van Vorst, the executive
director of the Ford Dealers Alliance, a trade group representing Ford
dealers. She said dealers have complained to her organization about the
delays, adding that lawyers are reviewing Ford's allocation policy. The
Ford Edge which debuted at the 2006 North American International Auto
Show is a vehicle that bridges the gap between minivans and truck-based
sport utility vehicles. The crossover is designed to rival the
Chevrolet Equinox and the Hyundai Santa Fe. Ford is also in the
process of enforcing its turnaround plan to alleviate its standing in
the industry. Ford brands like Jaguar, Land Rover and Volvo are also
modified to boost the restructure plan. As a fact auto parts like Volvo water pump, Jaguar heating and cooling system, Land Rover engines and other car systems are now aimed at refinement for improved quality.
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